| HOW
TO ORDER:
How
do I place an order?
You may place an order anytime via phone, website,
email or fax. Please have your shopping list and
a valid credit card ready if ordering via the phone.
Checks or money orders may be used when ordering
over the phone or the internet. If you send a money
order your package will ship straight away upon
receipt, while personal checks may require 3-5 days
to clear our bank before your order is sent. A fee
of $25 is added to any check returned unpaid by
your bank. Return to Top
How
do I get a catalog?
Our Australian products are unique and we're always
buying new gear for you to check out. Sometimes
we sell through new items, special purchases and
products on clearance very quickly, and occasionally
it may take longer than expected to get some products
back in stock. For this reason we don't print a
mailable catalogue, but you can print a complete
list of our products directly from this website;
simply click the "Catalog" link on the
navigation bar at the top of this page, find the
items you want and print them out for future reference,
or to share with others who may not have internet
access. To request additional information on products
by phone, ring us on 800.519.1140 or locally on
818.985.8359. Return to Top
How do I cancel an order?
Email or ring us on 800.519.1140 or locally on 818.985.8359.
We are open to assist you Monday through Saturday
10am - 7pm, and Sunday 11am - 5pm Pacific time.
If your order has not already left we will cancel
it for you, no worries. Return to
Top
How
can I add items to an order I've already placed?
Email or ring us on 800.519.1140 or locally on 818.985-8359.
We are open to assist you Monday through Saturday
10am - 7pm, and Sunday 11am - 5pm Pacific time.
You can also place an additional order within 2
hours of your original one and we can usually combine
your orders so that you receive one complete shipment.
Return to Top
How
can I remove items from an order I've already placed?
Email or ring us on 800.519.1140 or locally on 818.985.8359.
We are open to assist you Monday - Saturday 10am
- 7pm, and Sunday 11am - 5pm Pacific time. Return
to Top
When
will my back-order ship?
You will be contacted if any item you order is not
currently available (unless we're talking about,
say, a candy bar or a can of Milo that are part
of a larger grocery order). You will be given the
option of waiting until your entire order is ready
to ship, or you may have the bulk of your order
sent straight away, canceling the out-of-stock goods.
Requested back-orders will ship within 24 hours
of their arrival from the supplier. Return
to Top
When
will my back-ordered items become available?
This varies dramatically from supplier to supplier
and, of course, shipping/customs irregularities.
We'll give you our best guesstimate based on our
many years of importing experience, and we will
keep you informed if things are taking longer than
expected. Most back-ordered items are just a few
days from arrival. The longest stretch may be about
2 weeks. Return to Top
How
do I fax an order to L.A.Outback?
We'll be happy to process your faxed order. Please
be sure to include your contact details, product
name (include color or size if indicated) and quantity
desired for each item you would like, as well as
your credit card number, expiration date and billing
address (if different from the shipping address).
Don't forget to include a daytime phone number as
well. Fax your order to us on 818.985.8369, and
we'll get back to you if we have any questions about
your order, no worries. Return
to Top
Are
my credit card details protected while ordering?
Absolutely.
Our online shopping cart software, Miva Merchant®,
offers the most sophisticated encryption technology
to protect your personal information and credit
card details. We have not received one single complaint
of fraud or attempted fraud with the Miva Merchant®
shopping system. We've sussed this out thoroughly
so you can shop with total peace of mind.
Return to Top
How
do I contact you by phone, mail, fax or e-mail?
You may contact us by phone on 800.519.1140 or locally
on 818.985.8359 to place an order or to request
information. We're available Monday through Saturday
from 10am - 7pm, and Sunday 11am - 5pm Pacific Time.
Send
all mail correspondence to:
L.A.
Outback
3602 Avenida del Sol
Los Angeles, CA 91604
Fax:
818.985.8369
E-mail: info@laoutback.net
Return
to Top
What
are your hours of operation?
You may place orders 24 hours a day from this website.
For live help ring us in the shop on 1.800.519.1140
or locally on 818.985.8359. We're available Monday
through Saturday from 10am - 7pm, and Sunday 11am
- 5pm Pacific Time. Return to Top
How
do I order a paper gift certificate?
E-mail or call us up and we'll arrange to have one
of our beautiful Gift Certificates mailed to you,
or directly to the recipient, it's your choice.
Gift Certificates are available in any denomination
and can be redeemed over the phone, via this website,
or in our (temporary) home location in Los Angeles,
CA. We can also send a Gift Certificate by e-mail.
See details below... Return
to Top
How
do I order an eGift Certificate?
Emailable Gift Certificates are easy to send from
our website, or ring us on 800.970-9941 (in CA on
818.985.839) and you can personalize them with a
message. Available in sums of $20, $50, $100 and
$250, they are redeemable both online and in our
(temporary) home location in Los Angeles, CA. Our
shopping cart software keeps track of the amount,
including any remaining credit after a purchase.
Our
Gift Certificates don't expire, and they are easy
to combine with other forms of payment if the total
of an order is greater than the certificate amount.
If you like, buy two or more eGift Certificates
to attain a particular price point. To order one
now simply click here
and follow the ordering instructions. A unique certificate
number will be generated and displayed for you as
a receipt upon checkout. The eGift Certificate will
then be emailed straight away, automatically, to
the person you requested. They can use their certificate
immediately, or whenever they see something on our
website that they want.
If
you prefer a traditional paper Gift Certificate,
we can send a handsome one via the post, no worries.
Just order these over the phone (for now) and we'll
send it to you or the recipient, your choice. Ring
us on 800.519.1140 or in California on 818.985.8359.
Crikey, it couldn't be any easier!
Gift
certificates are not redeemable for cash.
Return to Top
I don't live in the U.S., can
I order from you?
We ship worldwide, no worries. Our on-line store
is programmed to accept billing addresses outside
the U.S. Place your order on-line and we will contact
you via e-mail with a quote for the shipping cost.
Your order will be professionally packaged and will
be fully insured and trackable. UPS Worldship is
our preferred method, and they are usually very
fast and responsible with overseas packages. We
will not ship overseas via the U.S. Post Office
unless you accept full responsibility for any loss
or damage, due to the fact that international packages
are not trackable, and the Post has never made good
on reimbursing us for loss and damage over the years.
Return to Top
SHIPPING:
What
shipping carriers do you use?
We use UPS as our primary carrier. Your order will
be professionally packaged, fully insured and traceable
at a competitive rate. UPS does not ship to P.O.
Boxes, so we will send via U.S. Post if your shipping
address is to a P.O. Box. Return
to Top
How
long will it take for my order to arrive?
UPS Ground shipments within California take about
2 to 3 business days (Monday - Friday). For orders
being shipped west of the Mississippi, allow 4 to
5 business days from the date of purchase. For orders
shipping to points east of the Mississippi, please
allow about 6 business days. For faster shipping
you may select UPS 3-Day, 2-Day Air or Next Day
Air as an option upon checking out. Shipments to
Alaska, Hawaii and Puerto Rico are available via
Express or Next Day Delivery only.
Please
note that UPS will not deliver to P.O. Boxes. For
domestic packages going to a P.O. Box we'll send
your order via U.S. Post. All merchandise will be
fully insured. UPS packages are always traceable,
but we will not purchase a tracking number for U.S.
Post deliveries unless you request that we do so.
If you have any questions about shipping please
ring us on 1.800.519.1140. Return
to Top
When
will my order ship?
All orders leave our shop within 48 hours, unless
we are expecting a back-ordered item to arrive within
a day or two. If we expect a delay in sending your
package we will contact you straight away. If you
select a faster shipping option, like UPS 3-Day
, 2-Day Air or Next Day Air, your order will be
expedited. Return to Top
Will
Next Day Air get my order here tomorrow?
Not in all cases. Orders received Monday through
Thursday by 12 p.m. will arrive the next day, unless
the requested items are temporarily out of stock,
or something beyond our control happens. Please
keep in mind that UPS does not deliver on
weekends or holidays. Saturday delivery
is available for UPS 2-Day Air and Next Day Air
at additional cost, and you
must request this option by phone or e-mail
to confirm. Return to Top
Can
I use a carrier other than UPS or Post?
If you have an account with another carrier like
FedEx or DHL, we can arrange a pick-up and delivery
for you via that service using your account number.
Return to Top
Do
you deliver to P.O. Boxes?
Yes, via the U.S. Post (UPS does not deliver to
P.O. Boxes). We will not purchase a tracking number
for shipments going to P.O. Boxes unless
you request that we do at the time you
place your order. Return to Top
What
is the composition of your packing materials?
Our packing materials are primarily cardboard boxes,
bubble wrap and/or corn starch "peanuts".
Please save and re-use as needed, or discard in
an appropriate recycle container. Return
to Top
How
do I track an order placed over the phone?
Phone orders, mail, faxed and online orders sent
via UPS can be tracked by contacting us on 800.519.1140
or locally on 818.985.8359, Monday through Saturday
between the hours of 10:00 am and 7:00 pm Pacific
time. Return to Top
Do
you ship internationally?
Yes, we ship worldwide via UPS Worldship. Place
your order online and we will contact you via e-mail
with a quote for the shipping cost. Your order will
be professionally packaged and will be fully insured
and trackable. UPS Worldship is our preferred method,
and they are usually very fast and responsible with
overseas packages.
We
will not ship overseas via the U.S. Post unless
you accept full responsibility
for any loss or damage, due to the fact that international
packages are not trackable, and the Post has never
made good on reimbursing us for loss and damage
over the years. Return to Top
What
is meant by business days?
Business days are Monday through Friday, weekends
and holidays are not. Return to Top
Do
you ship on weekends?
Weekend shipping is not available. All orders are
processed and shipped Monday through Friday. Return
to Top
Can
I change a shipping address after placing?
Yes, just email or ring us on 800.519.1140 or locally
on 818.985.8359, Monday through Saturday between
the hours of 10:00 am and 7:00 pm Pacific time and
we will be happy to change the address, provided
the order has not already shipped. If your order
has been picked up by a carrier the it is not possible
to change the shipping address. Return
to Top
RETURNS:
How
do I return an order?
We will gladly make exchanges for you within 10
days from the day your package arrived, even if
you simply changed your mind. The cost of returning
the item/s is at your expense, and the cost of shipping
the new item/s will be charged as well. We do not
offer refunds at this time. If you have any questions
please ring us toll free on 1.800.519.1140 or in
CA on 818.985.8359. Return
to Top
What
is your guarantee of satisfaction?
If you are not completely satisfied with any L.A.Outback
product for any reason, return it at your expense
and we will issue you a store credit or you can
exchange the item with no worries. Food items can't
be returned for obvious reasons. Clothing may be
exchanged if unworn, and with the original tags
attached, within 10 days of your receiving the shipment.
Return to Top
Under
what conditions may I return an order?
You may return any product, excluding food, for
any reason and we will issue you an L.A.Outback
credit or exchange the product with no worries.
Every L.A.Outback product carries a 100% guarantee
of satisfaction. Return to Top
How
do I package an order for return?
Please use the box and packing materials in which
your order was shipped. If you no longer have the
box and packing materials, use any suitable box
with enough packing to prevent breakage. Return
to Top
When
can I expect my refund?
Presently we do not offer refunds but will gladly
exchange items or issue a store credit, no worries.
We will process your credit as soon as we receive
the returned items, as long as the itmem/s are unused
and in sellable condition. Return
to Top
What
if an item is damaged in shipment?
If an item is damaged in shipping, please contact
us straight away via email or phone. Ring us on
800.519.1140 or in California on 818.985.8359 for
a replacement or exchange. UPS shipments are fully
insured and UPS usually settles claims against loss
or damage in less than one week.
The
Postal Service, on the other hand, is much
slower and often does not take reponsability
for loss or damage. The turn around time on claims
through the Postal service is about 6 weeks,
and we can't issue credit or replacement for itmes
lost or damaged by the Postal service until a a
claim has been rewarded. If the Postal service denies
a claim, we cannot issue a replacement or store
credit to you.
We
highly recommend that you select
UPS as the shipping method for your order. Return
to Top
PRODUCT QUESTIONS:
How
do you read Australian best buy dates on
food?
Date stamps on food products from
Australia have the month and day reversed, for example,
an item that has a Best by date of 3/12/04
means December 3, 2004, not March 12, 2004.
How
do you care for a didgeridoo?
A eucalyptus didgeridoo from Australia needs to
acclimate a bit to its new environment before being
played extensively (more than 20-30 minutes over
a 1 hour period). So when your new didgeridoo arrives,
take your time getting to know it, and allow the
instrument a chance to adjust to the local humidity,
or lack thereof, in its new home.
When
you travel with your didgeridoo, be sure to keep
it insulated in a carry bag or wrap it up in a beach
towel or blanket. Try to avoid long periods of exposure
to direct sunlight on very hot days, and keep the
instrument insulated while making any transitions
from cold, wet weather to a dry, warm house. It's
natural wood, so common sense goes a long way in
protecting it from stresses.
Playing
a didgeridoo causes moisture from your breath to
dampen the inside of the bore. If there is any tension
in the wood along the internal neck of
the instrument, this extra moisture may cause a
fracture and allow air to escape. While one or two
hairline fractures may occur from time to time in
eucalyptus didgeridoos, they will often close up
tight on their own in a few days. If you have a
permanent fracture that you feel is leaking air
there are options for sealing the wood:
1.
Beeswax - The quick and efficient
aboriginal way to fix a leaky didgeridoo.
2. Super Glue - The old wet, runny
super glue is great for pinhole leaks or cracks
smaller than what a business card edge could fit
into. Let the wood drink as much as it wants, then
clean off the excess and lightly sand the area a
bit to fill in the gap. This is a really good and
usually permanent repair technique.
For
larger cracks let the pros fix it up. If you bought
your didgeridoo from us we'll repair it or replace
it for free if it cracks. If you have a badly cracked
didgeridoo that you bought somewhere else (like
in Australia) we'll gladly have a look at it, and
most repairs cost only about twenty to forty dollars,
depending upon the work involved.
Modern
didgeridoos like those crafted from plastic, leather
and glass are more forgiving when it comes to temperature
changes and travel. Bamboo and agave didgeridoos
(if they are resin coated) are the same way. Most
of these types of didgeridoos will only need to
be wiped clean with a dry cloth from time to time,
no worries.
Availability
of Discontinued Items?
We can check our resources for availability of discontinued
items and products. Some items are seasonal and
may come back with the appropriate season. Simply
contact us for details, we're more than happy to
help. Return to Top
How
do I get a Didgeridoo Magazine subscription?
Subscriptions to Didgeridoo Magazine are $28 for
one year, saving you the cost of postage. This is
a quarterly magazine, covering all the news, events,
playing tips and other cool stuff of interest to
the global didgeridoo community. To subscribe to
Didgeridoo Magazine Click
here
The
latest
copy of Didgeridoo Magazine will be sent straight
away, and the issues to follow will be sent the
moment we get them in. We'll notify you when it's
time to re-subscribe. Return
to Top
How
do I know if an item is available?
If
you would like to confirm that your choices are
in stock, please email or ring us on 800.519.1140or
locally on 818.985.8359 before completing your purchase.
Return to Top
GENERAL:
How
do I order a paper gift certificate?
Paper gift certificates may be ordered by calling
Customer Service at 1.800.519.1140 Return
to Top
How
do I redeem a paper gift certificate?
Paper Gift Certificates may be redeemed towards
any purchase in our store, or by mailing the certificate
along with your order. Be sure to calculate the
difference, if any, and include the balance or keep
track of any remaining credit. Return
to Top
How
do I redeem an eGift Certificate?
E-Gift Certificates are coming online straight away.
Ring us for details or check back soon. Return
to Top
Where
can my paper gift certificate be used?
Paper Gift Certificates may be used online, through
the mail, or in our (temporary) home location in
Los Angeles. Return to Top
Do
the Gift Certificates expire?
No, both paper and eGift Certificates do not expire.
We keep track of all certificates purchased and
their balances. Our shopping cart remembers balances
on eGift Certificates as they are used, and you
can check your balance anytime online through your
personal account by clicking on My Account in the
page headers. Return to Top
CONTACT
INFORMATION:
L.A.Outback
is located in southern California at our (temporary)
home office:
3602 Avendia del Sol
Los Angeles, CA 91604
Business Phone: 818.985.8359
Business Fax: 818.985.8369
Email: info@laoutback.net
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