HOW
TO ORDER:
How
do I place an order?
Place an order anytime via
phone, website, email or fax. We accept all major credit cards and PayPal. Checks or money orders may also be
used, but only when ordering over the phone. If you send a money order
your package will ship straight away
upon receipt, while personal checks
may require 3-5 days to clear our bank
before your order is sent. A fee of
$25 is added to any check returned
unpaid by your bank. Return
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Do you have a catalog?
Our inventory is always changing so we don't
print a catalog. That said, you
can easily print pages
directly from our website for reference or to share with others. To request additional
information on products by phone, ring
us on 800.519.1140 or locally on 818.985.8359. Return
to Top
How
do I cancel an order?
Email or ring us on 800.519.1140 or locally
on 818.985.8359. We are open to assist
you Monday through Saturday 10am - 7pm,
and Sunday 11am - 5pm Pacific time. If
your order has not already left we will
cancel it for you, no worries. Return
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How
can I add items to an order I've already
placed?
Email or ring us on 800.519.1140 or
locally on 818.985-8359. We are open
to assist you Monday through Saturday
10am - 7pm, and Sunday 11am - 5pm Pacific
time. You can also place an additional
order within 2 hours of your original
one and we can usually combine your
orders so that you receive one complete
shipment. Return
to Top
How
can I remove items
from an order I've
already placed?
Email or ring us on 800.519.1140
or locally on 818.985.8359.
We are open to assist
you Monday - Saturday
10am - 7pm, and Sunday
11am - 5pm Pacific time. Return
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When
will my back-order ship?
You will be contacted if
any item you order is not
currently available and we expect a long delay.
You will be given the option
of waiting until your entire
order is ready to ship,
or you may have the bulk
of your order sent straight
away, canceling the out-of-stock
goods. Otherwise, back-orders
will ship within 24 hours
of their arrival from the
supplier. Return
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When
will my back-ordered
items become available?
This varies dramatically
from supplier to supplier
and, of course, shipping/customs
irregularities. We'll give
you our best guesstimate
based on our many years
of importing experience,
and we will keep you informed
if things are taking longer
than expected. Most back-ordered
items are just a few days
from arrival. The longest
stretch may be about 2
weeks. Return
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How
do I fax an order to
L.A.Outback?
We'll be happy to process
your faxed order. Please
be sure to include your
contact details, product
name (include color or
size if indicated) and
quantity desired for each
item you would like, as
well as your credit card
number, expiration date
and billing address (if
different from the shipping
address). Don't forget
to include a daytime phone
number as well. Fax your
order to us on 818.985.8369,
and we'll get back to you
if we have any questions
about your order, no worries. Return
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Are
my credit card details protected while
ordering?
Absolutely.
Our online shopping cart software, Miva
Merchant®, offers the most sophisticated
encryption technology to protect your personal
information and credit card details. We
have not received one single complaint
of fraud or attempted fraud with the Miva
Merchant®
shopping system. We've sussed this out
thoroughly so you can shop with total
peace of mind. Return
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do I order a paper gift
certificate?
Order our Gift Certificates online or ring us up and
we'll arrange to have it
mailed to you, or directly
to the recipient, it's
your choice. Gift Certificates
never expire and are available in any denomination. They can be redeemed over
the phone, via this website,
or in our Los Angeles, CA location. We can also send an
eGift Certificate by e-mail.
See details below... Return
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How
do I order an eGift Certificate?
eGift Certificates are easy
to send from our website, or ring us
on 1.800.519.1140 (in CA on 818.985.8359)
and you can personalize them with a
message. Available in sums of $20,
$40, $60, $100, $250, and $500, they are redeemable
both online and in our location in Los Angeles, CA. Our
shopping cart software keeps track
of the amount, including any remaining
credit after a purchase.
Our
eGift Certificates don't
expire, and they are easy
to combine with other forms
of payment if the total
of an order is greater
than the certificate amount.
If you like, buy two or
more eGift Certificates
to attain a particular
price point. To order one
now simply click
here and
follow the ordering instructions.
A unique certificate number
will be generated and displayed
for you as a receipt upon
checkout. The eGift Certificate
will then be emailed straight
away, automatically, to
the person you requested.
They can use their certificate
immediately, or whenever
they see something on our
website that they want.
Prefer a handsome paper Certificate sent via mail? If
you want a traditional
paper Gift Certificate,
we can send one via the post, no worries.
Just order these over the
phone and we'll
send it to you or the recipient,
your choice. Ring us on
800.519.1140 or in California
on 818.985.8359. Crikey,
it couldn't be any easier!
Gift
certificates are not redeemable
for cash. Return
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I
don't live in the U.S.,
can I order from you?
We ship worldwide,
no worries. Our online
store is programmed
to accept billing addresses
outside the U.S. Place
your order online
and we will contact
you via email with
a quote for the shipping
cost. Your order will
be professionally packaged
and will be fully insured
and trackable. UPS
Worldship is our preferred
method, and they are
usually very fast and
responsible with overseas
packages. We will not
ship overseas via the
U.S. Post Office unless
you accept full responsibility
for any loss or damage,
due to the fact that
international packages
are not trackable, and the Post has never
reimbursed
us for loss and damage
over the years. Return
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SHIPPING:
What
shipping carriers do
you use?
We use UPS as our primary
carrier. Your order will
be professionally packaged,
fully insured and traceable
at a competitive rate.
UPS does not ship to P.O.
Boxes, so we will send
via U.S. Post if your shipping
address is to a P.O. Box. Return
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How
long will it take for
my order to arrive?
UPS Ground shipments within
California take about 2
to 3 business days (Monday
- Friday). For orders being
shipped west of the Mississippi,
allow 4 to 5 business days
from the date of purchase.
For orders shipping to
points east of the Mississippi,
please allow about 6 business
days. For faster shipping
you may select UPS 3-Day,
2-Day Air or Next Day Air
as an option upon checking
out.
Please
note that UPS will not
deliver to P.O. Boxes.
For domestic packages going
to a P.O. Box we'll send
your order via U.S. Post.
All merchandise will be
fully insured. UPS packages
are always traceable, but
we will not purchase a
tracking number for U.S.
Post deliveries unless
you request that we do
so. If you have any questions
about shipping please ring
us on 1.800.519.1140. Return
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When
will my order ship?
All orders leave our shop within 48
hours, unless we are expecting a back-ordered
item to arrive within a day or two.
If we expect a delay in sending your
package we will contact you straight
away. If you select a faster shipping
option, like UPS 3-Day , 2-Day Air
or Next Day Air, your order will be
expedited. Return to
Top
Will
Next Day Air get my order here tomorrow?
Not in all cases. Orders received Monday
through Thursday by 12 p.m. will arrive
the next day, unless the requested
items are temporarily out of stock,
or something beyond our control happens.
Please keep in mind that UPS
does not deliver on weekends or holidays.
Saturday delivery is available for
UPS 2-Day Air and Next Day Air at additional
cost, and you must
request this option by phone
or e-mail to confirm. Return
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Can
I use a carrier other than UPS or Post?
If you have an account with another
carrier like FedEx or DHL, you can arrange
a pick-up by
that service using your account number. Return
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Do
you deliver to P.O. Boxes?
Yes, via the U.S. Post (UPS does not
deliver to P.O. Boxes). We will not
purchase a tracking number for shipments
going to P.O. Boxes unless
you request that we do at
the time you place your order. Return
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What
is the composition of your packing materials?
Our packing materials are primarily
cardboard boxes, bubble wrap and/or
corn starch "peanuts". Please
save and re-use as needed, or discard
in an appropriate recycle container. Return
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How
do I track an order placed over the phone?
Phone orders, mail, faxed and online
orders sent via UPS can be tracked
by contacting us on 800.519.1140 or
locally on 818.985.8359, Monday through
Saturday between the hours of 10:00
am and 7:00 pm Pacific time. Return
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Do
you ship internationally?
Yes, we ship worldwide via UPS Worldship.
Place your order online and we will
contact you via e-mail with a quote
for the shipping cost. Your order will
be professionally packaged and will
be fully insured and trackable. UPS
Worldship is our preferred method,
and they are usually very fast and
responsible with overseas packages.
We
will not ship overseas
via the U.S. Post unless you
accept full responsibility for
any loss or damage, due
to the fact that international
packages are not trackable,
and the Post has never
reimbursed
us for loss and damage
over the years. Return
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What
is meant by business days?
Business days are Monday through Friday,
weekends and holidays are not. Return
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Do
you ship on weekends?
Weekend shipping is not
available. All orders are
processed and shipped Monday
through Friday. Return
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Can
I change a shipping address
after placing?
Yes, just email or ring
us on 800.519.1140 or locally
on 818.985.8359, Monday
through Saturday between
the hours of 10:00 am and
7:00 pm Pacific time and
we will be happy to change
the address, provided the
order has not already shipped.
If your order has been
already been picked up by a carrier
it is not possible
to change the shipping
address. Return
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RETURNS:
How
do I return an order?
We will gladly make exchanges for you
within 15 days from the day your package
arrived, even if you simply changed
your mind. The cost of returning the
item/s is at your expense, and the
cost of shipping the new item/s will
be charged as well. We do not offer
refunds at this time. If you have any
questions please ring us toll free
on 1.800.519.1140 or in CA on 818.985.8359. Return
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What
is your guarantee of
satisfaction?
If you are not completely
satisfied with any L.A.Outback
product for any reason,
return the item/s within 15 days for an exchange or store credit (less shipping charges). But our satisfaction guarantee goes far beyond that...
For full details read our No Worries Guarantee page. Return
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Under
what conditions may I return an order?
You may return any product for any reason within 15 days for an exchange or store credit. Every
L.A.Outback product carries our famous No Worries Guarantee. Return
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How
do I package an order for return?
Please use the box and packing materials
in which your order was shipped, unless the box is damaged. If
you no longer have the box and packing
materials, use any suitable box with
enough packing to prevent breakage. Return
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When
can I expect my refund?
Presently we do not offer refunds but
will gladly exchange items or issue
a store credit, no worries. We will
process your credit as soon as we receive
the returned items, as long as the
item/s are unused and in sellable
condition. Return to
Top
What
if an item is damaged in shipment?
If an item is damaged in shipping,
please contact us straight away via
email or phone. Ring us on 800.519.1140
or in California on 818.985.8359 for
a replacement or exchange. UPS shipments
are fully insured and UPS usually settles
claims against loss or damage in less
than one week.
The
Postal Service, on the
other hand, is much
slower and often
does not take responsibility
for loss or damage. The
turn around time on claims
through the Postal service
is about 6 weeks,
and we can't issue credit
or replacement for items
lost or damaged by the
Postal service until a
a claim has been rewarded.
If the Postal service denies a claim, we cannot issue
a replacement or store
credit to you.
For fragile or expensive items we highly recommend that
you select UPS as the
shipping method for your
order. Return
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PRODUCT
QUESTIONS:
How
do you care for a didgeridoo?
A eucalyptus didgeridoo
from Australia needs to
acclimate a bit to its
new environment before
being played extensively
(more than 20-30 minutes
over a 1 hour period).
So when your new didgeridoo
arrives, take your time
getting to know it, and
allow the instrument a
chance to adjust to the
local humidity, or lack
thereof, in its new home.
When
you travel with your didgeridoo,
be sure to keep it insulated
in a carry bag or wrap
it up in a beach towel
or blanket. Try to avoid
long periods of exposure
to direct sunlight on very
hot days, and keep the
instrument insulated while
making any transitions
from cold, wet weather
to a dry, warm house. It's
natural wood, so common
sense goes a long way in
protecting it from stresses.
Playing
a didgeridoo causes moisture
from your breath to dampen
the inside of the bore.
If there is any tension
in the wood along the internal neck of
the instrument, this extra
moisture may cause a fracture
and allow air to escape.
While one or two hairline
fractures may occur from
time to time in eucalyptus
didgeridoos, they will
often close up tight on
their own in a few days.
If you have a permanent
fracture that you feel
is leaking air there are
options for sealing the
wood:
1. Beeswax -
The quick and efficient
aboriginal way to fix a
leaky didgeridoo.
2. Super Glue -
The old wet, runny super
glue is great for pinhole
leaks or cracks smaller than
what a business card edge
could fit into. Let the wood
drink as much as it wants,
then clean off the excess
and lightly sand the area
a bit to fill in the gap.
This is a really good and
usually permanent repair
technique.
For
larger cracks let the pros
fix it up. If you bought
your didgeridoo from us
we'll repair it or replace
it for free if it cracks.
If you have a badly cracked
didgeridoo that you bought
somewhere else (like in
Australia) we'll gladly
have a look at it, and
most repairs cost only
about twenty to forty dollars,
depending upon the work
involved.
Modern
didgeridoos like those
crafted from plastic, leather
and glass are more forgiving
when it comes to temperature
changes and travel. Bamboo
and agave didgeridoos (if
they are resin coated)
are the same way. Most
of these types of didgeridoos
will only need to be wiped
clean with a dry cloth
from time to time, no worries.
Availability
of Discontinued Items?
We can check our resources for availability
of discontinued items and products.
Some items are seasonal and may come
back with the appropriate season. Simply
contact us for details, we're more
than happy to help. Return
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How
do I know if an item is available?
If
you would like to confirm that your choices
are in stock, please email or ring us on
800.519.1140 or locally on 818.985.8359
before completing your purchase.
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GENERAL:
How
do I order a paper gift certificate?
Paper gift certificates may be ordered
by calling us on 1.800.519.1140 Return
to Top
How
do I redeem a paper gift certificate?
Paper Gift Certificates may be redeemed
towards any purchase in our store,
or by mailing the certificate along
with your order. Be sure to calculate
the difference, if any, and include
the balance or keep track of any remaining
credit. Return
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How
do I redeem an eGift Certificate?
E-Gift Certificates are redeemable through our website, in person, or by phone. Ring us on 1.800.519.1140 for details. Return
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Where
can my paper gift certificate be used?
Paper Gift Certificates may be used
online, through the mail, over the phone, or in person. Return
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Do
the Gift Certificates
expire?
No, both paper and eGift
Certificates do not expire.
We keep track of all certificates
purchased and their balances.
Our shopping cart remembers
balances on eGift Certificates
as they are used. Return
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CONTACT
INFORMATION:
L.A.Outback
is a home-based business located in southern California at:
L.A.Outback
3602 Avenida del Sol
Los Angeles, CA 91604
Business Phone: 818.985.8359
Business Fax: 818.985.8369
Email: info@laoutback.com
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DIDGERIDOOS
